This Privacy Policy explains how Brite Makers (“we”, “us”, “our”) collects, uses, and protects information when you visit britemakers.com or use our car detailing and auto care services in Kochi, Kottayam, and Trivandrum, Kerala. By using our website or booking a service with us, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

• Contact details you provide, such as your name, phone number, email address, and vehicle details, when you enquire, book a service, or contact us via phone, WhatsApp, or our website contact form.
• Messages and communications you send us through WhatsApp, phone calls, or the contact form.
• Technical information such as your IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools (for example, Google Analytics and Google Site Kit).
• Information you share on our behalf, such as testimonials, reviews, or photographs of your vehicle, only with your consent.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and confirm service bookings and appointments.
• Provide, manage, and improve our car detailing and auto care services.
• Send appointment reminders, service updates, and (where you have agreed) offers or promotions.
• Understand how visitors use our website so we can improve it.
• Meet legal, accounting, or regulatory requirements.

3. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand website performance, including tools such as Google Analytics. You can control or disable cookies through your browser settings; some parts of the website may not function as intended if cookies are disabled.

4. WhatsApp and Third-Party Communication Tools

We use WhatsApp and phone calls to communicate with customers about bookings and enquiries. Messages sent through WhatsApp are subject to WhatsApp’s own privacy policy and terms, in addition to this Policy.

5. Sharing of Information

We do not sell your personal information. We may share information with:

• Our staff and service centre teams, solely to deliver the services you have requested.
• Service providers who support our business operations (for example, website hosting, analytics, or payment processing), who are required to keep your information secure.
• Authorities, where required by law or to protect our legal rights.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, maintain business records, and comply with legal obligations, after which it is securely deleted or anonymised.

7. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the right to:

• Ask us what personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to our legal and record-keeping obligations.
• Opt out of promotional messages at any time.

To exercise any of these rights, please contact us using the details in Section 11.

9. Children’s Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Phone / WhatsApp: +91 97544 04040
• Studios: Kochi, Kottayam, and Trivandrum, Kerala
• Website: britemakers.com